College of Quality and Service Excellence

Service and Quality are partnered in this college in order to attain goals that foster customer service and quality initiatives.

Quality Academy

In the Quality Academy you will find resources on determining how and why you should use certain Quality Methods for improving Quality.These methodologies include; Impact Care(AIDE), TeamSTEPPS, FMEA, Six Sigma/Lean, and The IHI Model for Improvement.

Customer Service Academy

Internal and external customer service.

Data

Understanding and using available Data requires knowledge of a variety of tools and reports available. Excel and Access as well as Web Intelligence ( Business Objects ) and Crystal Reports provide the ability to manipulate and analyze data. Report2Web provides already available data analysis.

Toolbox

 

Courses